Refund policy

Return & Exchange Policy

At Jevidy, every piece is thoughtfully designed for movement, comfort, and longevity. We want you to feel confident in your purchase and love the way your pieces fit and feel.

If something isn’t quite right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition.
• Free of stains, makeup, deodorant, perfume, and signs of wear.
• Returned with all original tags attached.
• Accompanied by proof of purchase.

All returned items are subject to inspection before a refund is approved.

Free Exchanges

Finding your perfect fit should be effortless.

We offer complimentary size and color exchanges on eligible U.S. orders within 30 days of delivery, subject to availability.

Jevidy will cover standard return and replacement shipping for one exchange per item.

Exchanged merchandise must meet our original return eligibility requirements.

If your preferred size or color is unavailable, you may return the eligible item for a refund and place a new order.

Final Sale

The following items are not eligible for standard returns or exchanges:

• Items clearly marked Final Sale at the time of purchase.
• Gift cards.
• Items that have been worn, washed, altered, or damaged after delivery.

These exclusions do not limit any rights you may have regarding defective or incorrectly supplied items.

Return Shipping

For standard U.S. returns, customers are responsible for return shipping costs.

Return shipping costs will be communicated before you confirm your return. Original shipping charges are nonrefundable unless otherwise required by law.

Eligible U.S. size and color exchanges include complimentary standard shipping both ways for the first exchange.

Refunds

Once your return has been received and inspected, we will notify you of its approval status.

Approved refunds will be issued to the original payment method within 10 business days of approval. Please allow additional time for your bank or payment provider to process the transaction.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact our customer care team within 7 days of receiving your order and include photos of the item.

We will work with you to resolve the issue at no additional cost.

How to Start a Return or Exchange

To request a return or exchange, please use our Return & Exchange portal provided on our website.

Include your order number, email address, and whether you would like to request a return or exchange.

Please do not send merchandise back without receiving return instructions.

Additional Information

• Returns and exchanges are subject to product inspection.
• Exchanges are subject to inventory availability.
• International orders may have different return shipping requirements. Please contact customer care before returning an international order.
• This policy does not affect any rights provided by applicable consumer protection laws.